Shipping policy

BLISSHAVEN
F I N E F R A G R A N C E · W W W . B L I S S H A V E N . C O . Z A
Shipping Policy
Effective / Last updated: 1 September 2026 Applies to: www.blisshaven.co.za
How Bliss Haven processes, dispatches and delivers your order.
1. Overview
This Shipping Policy explains how Bliss Haven (www.blisshaven.co.za) processes, dispatches and delivers orders. By placing
an order you agree to the terms below. This Policy should be read together with our Returns Policy and Refund &
Cancellation Policy.
2. Where We Deliver
We currently deliver to addresses within South Africa . If you require delivery to an
area not covered, please contact us before ordering.
3. Order Processing Time
Orders are processed within [1–3] business days of successful payment. Orders placed on weekends or public holidays
are processed on the next business day. During sales, launches or peak periods, processing may take slightly longer, and
we will keep you informed. Processing time is separate from, and additional to, the delivery time.
4. Delivery Time
Once dispatched, estimated delivery times by our courier are approximately:
Main centres [2–3] business days
Regional / outlying areas [3–5] business days
Delivery times are estimates only and are not guaranteed. They begin from the date of dispatch, not the date the order is
placed.
5. Shipping Costs
Shipping is charged at a flat rate per order, calculated and displayed at checkout before you pay.
[Orders over R 1250 qualify for free delivery.] Any applicable duties or surcharges for special delivery areas will be
shown at checkout or communicated to you before dispatch.
6. Order Tracking
Once your order has been dispatched, we will send you a confirmation and, where available, a tracking number so you
can follow your parcel to delivery.
7. Delivery Address & Accuracy
It is your responsibility to provide a complete and accurate delivery address and contact number at checkout. Bliss
Haven is not responsible for delays, failed deliveries or losses caused by an incorrect or incomplete address. If a parcel is
returned to us, or must be re-sent, because of an incorrect address or a failure to accept delivery, additional shipping
charges may apply.
8. Failed or Unclaimed Deliveries
Our courier will make reasonable attempts to deliver your order. If delivery cannot be completed because no one is
available, the address is inaccessible, or the parcel is not collected from a pick-up point within the courier's holding period,
the parcel may be returned to us. We will contact you to arrange re-delivery, which may be subject to a further delivery fee.
9. Risk and Ownership
Risk in the goods passes to you upon delivery to the address you provided (or to a person who appears authorised to
accept delivery at that address). Ownership of the goods passes to you once we have received full payment and the goods
have been delivered.
10. Damaged or Lost Parcels
Please inspect your parcel on delivery. If your order arrives damaged, or does not arrive within a reasonable time after the
estimated delivery window, contact us promptly — ideally within 48 hours of delivery for visible damage — at
info@blisshaven.co.za with your order number and photographs where relevant. We will investigate with our courier and,
where the goods are lost or damaged in transit, arrange a replacement or refund in line with our Returns and Refund
policies.
11. Delays & Circumstances Beyond Our Control
While we do everything possible to dispatch and deliver on time, Bliss Haven is not liable for delays caused by events
beyond our reasonable control, including courier disruptions, load-shedding, adverse weather, strikes, or other forcemajeure events. We will communicate any significant delays as soon as we are aware of them.
12. Contact
For any delivery query, contact us at info@blisshaven.co.za, quoting your order number.
Bliss Haven · www.blisshaven.co.za · This document forms part of the Bliss Haven website terms.