BLISSHAVEN
F I N E F R A G R A N C E · W W W . B L I S S H A V E N . C O . Z A
Refund & Cancellation Policy
Effective / Last updated: 1 September 2026 Applies to: www.blisshaven.co.za
When you may cancel an order and how refunds are handled.
1. Overview
This Refund & Cancellation Policy explains when you may cancel an order, when refunds are given, and how they are
processed by Bliss Haven (www.blisshaven.co.za). It should be read together with our Returns Policy and Shipping Policy.
Nothing in this Policy limits your rights under the Consumer Protection Act, 68 of 2008 ("CPA") or the Electronic
Communications and Transactions Act, 25 of 2002 ("ECTA").
2. Cancelling an Order — Before Dispatch
You may cancel an order at any time before it has been dispatched by contacting us as soon as possible at
info@blisshaven.co.za with your order number. If the order has not yet left our premises, we will cancel it and refund you in
full to your original payment method.
3. Cancelling an Order — After Dispatch (7-Day Cooling-Off)
If your order has already been dispatched, cancellation is treated as a return. Under ECTA you have the right to cancel an
online purchase and receive a full refund of the purchase price within 7 days of delivery, without giving a reason,
provided the product is unused and in its original sealed packaging. In this case:
you must arrange and pay for the return of the goods to us (return shipping and risk are yours);
the item must reach us unused, unopened and with all seals intact; and
we will refund the price of the goods once we receive and inspect the return.
Fragrance hygiene note: perfume and cosmetic products that have been opened, sprayed, tested or used cannot be
cancelled for a refund under this section, as they can no longer be resold for hygiene and safety reasons. This does not affect
your rights where an item is faulty or incorrectly supplied.
4. Cancellation by Bliss Haven
We may cancel an order, in whole or in part, and refund you in full where: an item is out of stock or unavailable; there has
been an obvious pricing or product-description error; we are unable to authenticate your payment; or we reasonably
suspect the order is fraudulent or breaches our terms. Where we cancel, we will notify you and refund any amount already
paid.
5. Refunds for Faulty, Damaged or Incorrect Items
If a product is defective, damaged in transit, of poor quality or not what you ordered, you are entitled under the CPA to a
refund, replacement or repair at your election, at no cost to you, including the cost of returning the item. Please
report the issue within 14 days of delivery (and within 6 months for latent defects under section 56 of the CPA), following
the process in our Returns Policy.
6. How Refunds Are Processed
Method: approved refunds are made to the original payment method used for the purchase. We do not refund to a
different account or in cash.
Timing: once a refund is approved (and, for returned goods, once we have received and inspected them), we will
process it within 2-3 business days. Please allow an additional 5–10 business days for your bank or payment provider
to reflect the funds, depending on their processing times.
Amount: for change-of-mind returns we refund the price of the goods. Original delivery charges and the cost of return
shipping are not refunded for change-of-mind returns. For faulty, damaged or incorrect items, we refund the full amount
including reasonable delivery and return costs.
7. Non-Refundable Situations
Except where an item is faulty, damaged or incorrectly supplied (where your CPA rights always apply), refunds will not be
given for:
perfume, fragrance or cosmetic products that have been opened, unsealed, sprayed, tested or used;
products returned without proof of purchase or outside the applicable return window;
gift cards, store-credit vouchers, testers and free gifts;
damage caused after delivery by misuse, accident or improper storage;
the original delivery fee on a change-of-mind return.
8. Store Credit & Exchanges
Where you prefer, and the item qualifies, we may offer an exchange.
9. Fraud Prevention
To protect our customers and our business, all refunds and cancellations are subject to verification. We reserve the right,
acting reasonably, to decline a refund or cancellation where we identify signs of use or tampering, where proof of purchase
cannot be provided, or where we detect a pattern of abusive or fraudulent activity. We may withhold any refund until
returned goods have been received and inspected. This does not limit your genuine statutory rights.
10. Contact
To cancel an order or request a refund, contact us at info@blisshaven.co.za or +27 72 218 4374 , quoting your order
number.
Bliss Haven · www.blisshaven.co.za · This document forms part of the Bliss Haven website terms.